At Care By Design, we stand by our products 100%. All Care By Design Hemp products have a 30-day customer satisfaction guarantee.
If you are not satisfied with the product – or receive an incorrect or defective product – you may return the unused portion and we will issue a full refund.
All damaged product claims must be made within 48 hours of receipt. Please contact us within that time frame and provide detailed information regarding damage, including photos and a full description of the issue.
To start a return, please contact us via one of the options below, and have your order number or proof of purchase available. We will provide a prepaid shipping label and a Return Merchandise Authorization (“RMA”). The RMA must be noted on the product shipped back to us. Returns will not be accepted nor refunds provided without an RMA.
Once your returned item is received, we will notify you and process the return. Refunds will be made in the form of the original payment and will be processed once we receive the item. Standard processing time of refunds varies and is determined by your credit card holder or bank. For product exchanges, timing for replacement product will vary depending on your location.
Email: [email protected]